The game freezes on Windows with AMD graphics cards

Some players with AMD Radeon graphics cards have experienced frequent freezes while playing or loading the game. This happens quite often with the Radeon RX 5700 XT model.

Please try the following steps to address the issue:

1. Delete the shader_cache folder

The game’s shader_cache folder is at:

%APPDATA%\Godot\app_userdata\The Incident at Galley House\shader_cache

The easiest way to get there is to press Windows + R, paste the following, and press Enter:

%APPDATA%\Godot\app_userdata\The Incident at Galley House

Then delete the shader_cache folder inside.

The full path looks something like this, where eviltrout is your PC user name:

C:\Users\eviltrout\AppData\Roaming\Godot\app_userdata\The Incident at Galley House\shader_cache

2. Try the Vulkan renderer

Right-click the game in your Steam library, choose Properties, and in Launch Options enter:

--rendering-driver vulkan

Then start the game normally. Most of the time this will fix the issue.

3. Clean-install the latest AMD driver

Download the newest driver for your GPU from AMD’s website and do a clean installation, ideally by removing the old driver first with DDU (Display Driver Uninstaller). AMD driver stability can vary a lot between versions, so a fresh install of the latest one often resolves these crashes.

4. Reset any overclock or undervolt

Return your GPU to stock settings, including undervolts and factory overclocks applied by tools like MSI Afterburner or AMD’s own tuning software. Even a mild overclock that’s stable in other games can crash the driver in ours.

5. Confirm it’s the driver

If it still happens, open Windows Event Viewer and look in Windows Logs → System for Display or TDR entries around the time of the crash — for example amdkmdag or “Display driver stopped responding and has recovered.” If you see those, it confirms the driver itself is crashing rather than the game.

As a last-resort workaround, you can also try the OpenGL renderer by using this launch option instead:

--rendering-driver opengl3

Still need help?

If none of this works, contact us and include your godot.log along with your GPU model and driver version.